Return & Exchange

Delivery Time

  • Delivery across Pakistan takes 3–4 working days.
  • During sale periods, promotional campaigns, or public holidays, delivery may take 7–8 working days.
  • Orders can be changed or cancelled within 24 hours of being placed.

Exchange & Return Policy

Thank you for shopping with Khokar Tailors! We take pride in offering premium-quality Men's Shalwar Kameez and traditional wear. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you through our exchange policy.

Eligibility for Exchange

To qualify for an exchange:

  • Exchange requests must be made within 7 days of receiving your order.
  • The product must be unused, unwashed, in its original condition, and with all original tags attached.
  • A valid order number or proof of purchase is required.

Exchange Procedure

To request an exchange:

  1. Contact our customer support team through our Contact Page within 7 days of receiving your order.
  2. Provide your order number, the reason for the exchange, and clear images of the product.
  3. Our customer support team will review your request and guide you through the exchange process.

Returning the Product

Once your exchange request has been approved:

  • Carefully pack the product in its original packaging.
  • Clearly mention the exchange reference number (if provided) on the package.
  • Send the parcel to the return address provided by our customer support team.

Inspection & Approval

After receiving the returned product, our team will inspect it to ensure it meets the exchange requirements. If approved, your exchange will be processed based on product availability.

Exchange Options

You may exchange your product for:

  • A different size (subject to availability).
  • A different color (if available).
  • Another Men's Shalwar Kameez or product of equal or lesser value.

If you choose a product of higher value, you will be required to pay the price difference.

Non-Eligible Items

The following items are not eligible for exchange:

  • Customized or altered products unless they were delivered with a manufacturing defect or due to an error on our part.
  • Products that have been used, washed, damaged, or are missing their original tags.

Refund Policy

  • We do not offer refunds.
  • Only exchanges are accepted in accordance with this policy.
  • If the exchanged product is of lower value, the remaining amount will not be refunded.

Additional Information

  • Khokar Tailors reserves the right to refuse any exchange request that does not meet the eligibility requirements or falls outside the specified exchange period.
  • Return shipping charges are the responsibility of the customer unless the exchange is due to an incorrect or defective product sent by Khokar Tailors.

Thank you for choosing Khokar Tailors. We value your trust and are committed to providing premium-quality Men's Shalwar Kameez along with an excellent shopping experience. If you have any questions regarding our shipping or exchange policy, please contact our customer support team.